We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
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At EverRise Sports, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read our policy below for full details.
1. Eligibility for Returns
You can return any items within 30 days after receipt of your order. To be eligible for a return, the following conditions must be met:
The product must be unworn and in original condition.
All tags must be intact and still attached to the product.
The item must be returned in its original packaging (if applicable).
Please ensure that you meet these conditions before returning any product to avoid delays or refusal of your return.
2. How to Return an Item
To return an item, please follow these steps:
Contact Us: Email us at info@everrisesports.co.uk within 30 days of receiving your order, providing your order number and the reason for the return.
Return Authorization: Once we receive your request, we will issue a return authorization and provide you with instructions on how to send the product back to us.
Pack the Item: Carefully pack the item in its original condition and packaging, ensuring that all tags are intact.
Ship the Product: Send the item back to us at the return address provided in the return authorization. Please note that you are responsible for the cost of return shipping, unless the item is faulty or was sent in error.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund. If the return meets our policy criteria, we will issue a refund to the original payment method within 14 days of receiving the returned product.
Refunds will be issued for the purchase price of the item only. Unfortunately, we cannot refund any shipping charges unless the item was faulty or incorrect.
If the product is not returned in its original condition, or the tags are removed, the refund may be reduced or rejected.
4. Non-Returnable Items
Some products may not be eligible for return under our policy, including:
Personalized or customized items (unless they are faulty).
5. Faulty or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us at info@everrisesports.co.uk within 14 days of receiving your order. We will arrange for a replacement, exchange, or refund at no extra cost to you. Please provide photographic evidence of the issue to help us process your claim promptly.
6. Exchanges
If you wish to exchange an item for a different size or product, please follow the same return process and place a new order for the desired item. If the return is accepted, we will refund you for the returned item.
7. Return Shipping Costs
Unless the product is faulty or incorrectly delivered, you are responsible for the cost of return shipping. We recommend using a tracked shipping method to ensure the item is returned safely. We are not responsible for returns that are lost in transit.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
Everrise Sports Ltd.
Email: info@everrisesports.co.uk
Website: www.everrisesports.co.uk
Thank you for shopping with EverRise Sports. We are committed to ensuring your satisfaction and will do our best to resolve any issues you may have.
+447428661505 
